In this case we weren't able to capture your info or the eligibility criteria are not met.
Don't lose hope! Try again and make sure that:
- the EID is on a flat surface
- no light reflection is obstructing the information/Picture on the EID
- Your selfie is clear
Feel free to get in touch with us at firstname.lastname@example.org, one of our agents will help you to get more information about your application.
To make sure you get full and accurate response on time, please make sure in your request to include all possible information :
- Store Name you are trying to, or have purchased from
- Order ID (if you have received an email from cashew with the Order ID)
- Your full name as per EID
- Your EID number
- Your registered email and mobile number
- Screenshots of any message received from cashew you wish to get support with.